Returns & refunds
Most FRM8 jerseys are made or personalised to your choices. This page explains when you can cancel, when change-of-mind returns apply and what happens if something is wrong.
1. Contact us first
Email shop@frm8.co.uk with your order number before returning anything. Include photographs where the product is damaged, faulty or different from what you approved.
2. Personalised and custom-made jerseys
The usual 14-day change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised.
This can include jerseys produced in a selected custom design, colourway, size allocation, name, number or sponsor-logo layout.
You may ask to cancel before production starts. We will confirm whether cancellation is still possible. Once production has started, cancellation or changes may not be available.
3. Non-personalised standard products
Where a product is not made to your specifications or personalised, you can normally cancel within 14 days after receiving it. After telling us, you then have 14 days to return it.
You may inspect the item as you would in a shop. We may reduce the refund if handling beyond that has reduced its value.
4. Faulty, damaged or incorrect goods
Tell us as soon as reasonably possible if an item arrives damaged, has a manufacturing fault, is not as described or does not match the approved order details.
Depending on the circumstances and your legal rights, the remedy may be a repair, replacement, price reduction or refund. We will cover reasonable return costs where the goods are faulty or we sent the wrong item.
5. Size choices, spelling and approved designs
A custom product is not faulty solely because the customer selected the wrong size, submitted incorrect spelling or approved a design containing an error that was visible in the proof.
Contact us anyway. We will look for a practical solution, but a remake or alteration may be chargeable where the product matches the submitted or approved details.
6. Refund timing and delivery costs
- For an eligible change-of-mind return, the customer normally pays the return postage.
- We refund the standard outbound delivery charge where consumer cancellation rights require it, but not any extra amount paid for premium delivery.
- Refunds are normally made to the original payment method.
- Where cancellation rights apply, refunds are made within 14 days of receiving the goods back or receiving acceptable evidence that they were sent.
7. Model cancellation notice
For an eligible non-personalised order, you may copy and email the wording below:
Email: shop@frm8.co.uk
I give notice that I cancel my contract for the sale of the following goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date: