Delivery information
Custom sportswear involves a production stage before dispatch. We keep the process clear and will provide or agree the relevant timeframe before your order is accepted.
1. Delivery charges
2. Production and delivery estimates
Production estimates begin after payment and, where applicable, final design approval and receipt of usable artwork. Working days exclude weekends and UK bank holidays.
3. Dispatch and tracking
Where tracking is available, we will send the tracking details to the email address used for the order. Tracking can take time to update after the parcel is handed to the courier.
4. Delivery addresses
Check the address carefully before paying. Contact us immediately if a correction is needed. We cannot guarantee an address can be changed after dispatch or once production records have been finalised.
Additional costs caused by an incorrect or incomplete customer-supplied address may need to be paid before redelivery.
5. Delays
Custom manufacture and delivery can be affected by supplier delays, artwork issues, courier disruption, severe weather and other events outside our reasonable control.
We will contact you if a significant delay becomes known and explain the available options. Where the delay is substantial, your legal rights may include cancelling the contract and receiving a refund.
6. Missing or damaged parcels
Email shop@frm8.co.uk promptly if tracking shows an unexpected problem or the parcel arrives damaged. Keep the packaging and take clear photographs so we can investigate with the courier.
7. Delivery outside the listed area
If your destination is not available at checkout, contact us before ordering. Any international taxes, duties, restrictions and additional delivery charges must be agreed before payment.